Ledger.com/Start® | Starting Up Your Device — Ledger® Official

Clear, secure, step-by-step instructions to get your Ledger hardware wallet up and running.

Why follow the official startup steps?

Hardware wallets like Ledger provide strong protection by keeping private keys offline, but the device must be set up correctly. Using the official setup steps and downloading software only from Ledger’s site significantly reduces the risk of scams, counterfeit apps, and malware. For downloads and basic start instructions, Ledger’s official Start hub is the canonical place to begin. :contentReference[oaicite:1]{index=1}

Quick checklist (before you begin)

Unbox only Ledger devices bought from official vendors or Ledger’s shop.
Use a trusted computer or smartphone; never use public Wi-Fi during setup.
Download Ledger Wallet™ (formerly Ledger Live) only from ledger.com. :contentReference[oaicite:2]{index=2}
Have a pen and the provided recovery card ready — never store your recovery phrase digitally.

Step-by-step: Starting up your Ledger device

1. Verify the device is genuine

Before powering on, inspect packaging for tamper-evidence. After initial boot and during onboarding, Ledger devices perform genuine checks. Follow Ledger’s official instructions for authenticity checks to ensure you received a legitimate device. :contentReference[oaicite:3]{index=3}

2. Install Ledger Wallet™ (Ledger Live)

Download the Ledger Wallet app only from the official Ledger site and official app stores. Install it on your desktop or mobile device and open it to begin the guided setup flow. Ledger provides checksums and signature files to verify binary authenticity — use them if you want an extra verification step. :contentReference[oaicite:4]{index=4}

3. Power on and create your PIN

Power or connect the device (e.g., press the button beside the USB port on Nano X). Follow the on-screen prompts to choose a PIN. Choose a PIN you will remember but that is not guessable; never reveal it. :contentReference[oaicite:5]{index=5}

Tip:

Write your PIN down and store it separately from your recovery phrase — they are different secrets.

4. Write down your recovery phrase (seed)

The device will show a 24-word recovery phrase (or 12/24 depending on model). Write the words in order on the supplied recovery card and store this card in a secure, offline place. Ledger, support staff, or any legitimate service will never ask for your recovery phrase. Treat it like the keys to your bank. :contentReference[oaicite:6]{index=6}

5. Install apps and add accounts

Open Ledger Wallet™ and go to the My Ledger or Manager section to install coin-specific apps (Bitcoin, Ethereum, Solana, etc.). After installing an app to the device, add the corresponding account in Ledger Wallet™ to view balances and prepare transactions. :contentReference[oaicite:7]{index=7}

Security reminder: If any page or app asks for your recovery phrase during normal operation, it’s a scam. Close everything, disconnect, and follow Ledger’s support guidance. Recent reports show fake Ledger apps targeting macOS users — always download from ledger.com. :contentReference[oaicite:8]{index=8}

Troubleshooting common startup issues

Device not recognized

Try a different cable/USB port and ensure the device screen shows the Ledger logo. Make sure your operating system drivers are up to date and that you downloaded the correct Ledger Wallet installer for your OS. See Ledger’s device setup pages for OS-specific guidance. :contentReference[oaicite:9]{index=9}

Forgot PIN or lost device

If you forget your PIN, you can reset the device and restore from the recovery phrase. If the device is lost but your recovery phrase is safe, you can restore on a new Ledger device or a compatible wallet that supports the same seed type. Follow official restore steps precisely. :contentReference[oaicite:10]{index=10}

Firmware update failed

Do not try to re-enter your recovery phrase to “rescue” a firmware update. Follow Ledger’s official firmware troubleshooting and use the Ledger Wallet app to reattempt updates; Ledger’s support site has step-by-step recovery options. :contentReference[oaicite:11]{index=11}

Best practices after setup

Keep firmware and Ledger Wallet up to date to patch vulnerabilities. :contentReference[oaicite:12]{index=12}
Keep multiple offline copies of your recovery phrase in separate secure locations (fire-safe, safety deposit box, etc.).
Use a passphrase (25th word) only if you understand the complexity and risks it adds.
Never share your recovery phrase — not with support, not with friends, not with anyone.

Useful official links (quick access)

Start — ledger.com/start Device Setup — ledger.com/start/device-setup Set up Nano X — Support Set up Nano S Plus — Support Is my device genuine? — Support Ledger Live signatures & verification Getting started with Ledger Wallet Restore accounts — Support Ledger Recover — Shop Ledger.com — Home

Quick FAQ

Can I store my recovery phrase digitally?

No. Never store your recovery phrase on cloud storage, photos, emails, or any digital file accessible online. Physical, offline storage is required for safety.

Will Ledger ever ask for my recovery phrase?

No. Ledger employees and genuine support staff will never ask you for your recovery phrase. If asked, you are dealing with a scam. Disconnect immediately and verify with Ledger’s official support pages. :contentReference[oaicite:13]{index=13}

Where can I get official help?

Use Ledger’s official support portal and the links above. If you suspect you downloaded a fake app or were targeted by a phishing campaign, follow Ledger’s published guidance and security advisories. :contentReference[oaicite:14]{index=14}